Audio Issues
Transcription is not starting
Section titled “Transcription is not starting”Check these first:
- Microphone permission — on macOS, open System Settings > Privacy & Security > Microphone and verify Dusky is enabled. On Windows, open Settings > Privacy & Security > Microphone. See Permissions for details.
- Audio toggle — press Cmd/Ctrl+Shift+A to make sure audio capture is turned on. A recording indicator should appear in the toolbar.
- Sign in — transcription requires an active Dusky account. Make sure you are signed in.
Transcription is inaccurate
Section titled “Transcription is inaccurate”- Use a headset or external microphone. Built-in laptop microphones pick up more background noise.
- Reduce background noise. Close windows, mute notifications, and move away from noisy environments.
- Speak clearly into the microphone. Transcription accuracy improves when audio is clean and direct.
- Check microphone input level. On macOS, open System Settings > Sound > Input. On Windows, open Settings > System > Sound > Input. Make sure the correct device is selected and the level is not too low.
No audio from the interviewer
Section titled “No audio from the interviewer”Dusky captures system audio — the sound coming through your speakers or headphones. For the interviewer’s voice to be transcribed:
- Make sure your conferencing app (Zoom, Meet, Teams) audio output is routed through the same device Dusky is capturing.
- If you are using Bluetooth headphones, ensure they are connected and selected as both input and output.
- Speakerphone on a phone interview does not route audio through your computer. For phone interviews, consider joining the call on your computer instead.
Audio starts but stops unexpectedly
Section titled “Audio starts but stops unexpectedly”- Check your internet connection. Transcription requires a stable connection to the transcription service. A brief network interruption can stop the stream.
- Restart audio capture by pressing Cmd/Ctrl+Shift+A twice (off, then on).
- If the issue repeats, quit and relaunch Dusky.
Still stuck?
Section titled “Still stuck?”Contact support@dusky.app with a description of what you are hearing (or not hearing) and which conferencing platform you are using.